Terms & Conditions

Please read these Terms & Conditions carefully before using the website operated by LUVITUS PUNCH SDN BHD. These Terms & Conditions govern your access to and use of our website, products, services, and any purchases made through the website.

By accessing or using our website, placing an order, or purchasing any Goods from us, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions. If you do not agree with any part of these Terms & Conditions, you should not use our website or purchase Goods from us.

Definitions

For the purposes of this Terms & Conditions:

“Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Terms & Conditions) refers to LUVITUS PUNCH SDN BHD.
“Goods” refers to the items offered for sale on the Service, including but not limited to extension chargers, external hard disks, hard drives and storage devices, network switches, pen drives, surge protectors, wireless USB adapters, and other related electronic, computer, networking, storage, and electrical products.
“Orders” means a request by You to purchase Goods from Us.
“Service” refers to the LUVITUS PUNCH SDN BHD website, accessible from https://luvituspunch.online/.
“You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

1. Acceptance of Terms

By accessing, browsing, registering an account, placing an Order, or otherwise using the Service, You confirm that You have read, understood, and agreed to these Terms & Conditions.

These Terms & Conditions apply to all visitors, users, customers, purchasers, and other persons who access or use the Service.

We reserve the right to update, modify, or replace these Terms & Conditions at any time without prior notice. Any changes will become effective when the updated Terms & Conditions are published on the Service.

Your continued use of the Service after any changes have been published constitutes your acceptance of the revised Terms & Conditions.

2. About Our Business

LUVITUS PUNCH SDN BHD operates an online retail business offering various electronic, computer, networking, storage, power protection, and related products.

Our Goods may include:

Extension chargers and related charging accessories
External hard disks
Hard drives and storage devices
Network switches
Pen drives and USB storage devices
Surge protectors
Wireless USB adapters
Computer and networking accessories
Other related electronic and technology products

Product availability, specifications, models, brands, colours, sizes, capacities, and other characteristics may vary from time to time.

3. Eligibility to Use the Service

You must provide accurate and complete information when using the Service or placing an Order.

By using the Service, You represent and warrant that:

The information You provide to Us is accurate, complete, and current.
You have the legal capacity to enter into a binding agreement.
You will use the Service only for lawful purposes.
You will not use the Service to violate any applicable law or regulation.
You will not interfere with or attempt to compromise the security or proper operation of the Service.

We reserve the right to refuse service, cancel Orders, or restrict access to the Service where we reasonably believe that these Terms & Conditions have been violated.

4. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, availability information, and other information displayed on the Service are accurate and up to date.

However, we do not guarantee that all information displayed on the Service will always be completely accurate, current, complete, or free from errors.

Product images are provided for illustration purposes. Actual Goods may vary slightly in appearance, colour, packaging, labelling, or other visual characteristics due to manufacturer updates, screen settings, lighting, photography, or other circumstances.

Where there is a difference between an image and the written product description, the written product information and specifications shall generally be used as the reference, subject to applicable consumer protection laws.

5. Electronic and Technical Products

Certain Goods sold through the Service are electronic, computer, storage, networking, or electrical products.

You are responsible for ensuring that the Goods You purchase are compatible with Your intended equipment, operating environment, voltage requirements, ports, systems, and other applicable technical requirements.

For Goods such as external hard drives, internal hard drives, pen drives, storage devices, network switches, and wireless USB adapters, compatibility may depend on the operating system, hardware, drivers, firmware, interface standards, available ports, network configuration, or other technical factors.

We recommend that You review the product specifications carefully before placing an Order.

Unless expressly stated otherwise, We do not guarantee that a particular product will be compatible with every device, operating system, computer, network, or configuration.

6. Storage Capacity

For storage-related Goods, including external hard drives, hard drives, pen drives, memory or other storage products, the stated storage capacity may differ from the usable capacity displayed by a computer or operating system.

Manufacturers may calculate storage capacity using different measurement conventions, while operating systems may display capacity differently.

This difference does not necessarily indicate that the product is defective.

You should refer to the manufacturer’s stated specifications and technical information when evaluating storage capacity.

7. Product Availability

All Goods are subject to availability.

We reserve the right to:

Limit the quantity of Goods available for purchase;
Discontinue any Goods;
Change product specifications;
Replace product models where applicable;
Refuse or cancel an Order due to insufficient stock;
Correct product availability information where an error has occurred.

If We are unable to fulfil an accepted Order due to circumstances such as stock shortages, supplier issues, product discontinuation, or other circumstances beyond Our reasonable control, We may contact You regarding the Order and provide an appropriate resolution in accordance with Our applicable policies and Malaysian law.

8. Prices

All prices displayed on the Service are subject to change without prior notice.

We make reasonable efforts to ensure that prices are displayed accurately. However, errors may occasionally occur.

If an incorrect price is displayed due to a technical, typographical, system, or other error, We reserve the right to correct the price and, where applicable, contact You regarding the affected Order.

Unless otherwise stated, additional charges that may apply to an Order will be displayed during the checkout process.

9. Orders

When You place an Order through the Service, You are making an offer to purchase the selected Goods subject to these Terms & Conditions.

An Order is not considered finally accepted by Us merely because You have submitted the Order or received an automated Order confirmation.

We reserve the right to review, accept, reject, limit, or cancel an Order for legitimate reasons, including but not limited to:

Product availability;
Incorrect pricing;
Incorrect product information;
Payment issues;
Suspected fraudulent activity;
Duplicate Orders;
Technical errors;
Incorrect customer information;
Delivery restrictions;
Breach of these Terms & Conditions; or
Other circumstances beyond Our reasonable control.

If We cancel an Order after payment has been received, We will take reasonable steps to process any applicable refund in accordance with Our refund procedures and applicable law.

10. Order Confirmation

After You place an Order, You may receive an electronic confirmation containing information relating to Your purchase.

An Order confirmation does not necessarily constitute final acceptance if the Order is subsequently found to be affected by stock availability, pricing errors, payment problems, fraudulent activity, or other legitimate circumstances.

You are responsible for checking the Order confirmation and promptly notifying Us if any information is incorrect.

11. Payment

You agree to provide valid and accurate payment information when completing a purchase through the Service.

Payment must be successfully received or authorised before an Order can be processed for fulfilment, unless We expressly agree otherwise.

We reserve the right to refuse or cancel an Order where payment is unsuccessful, reversed, declined, unauthorised, disputed, or reasonably suspected to be fraudulent.

You are responsible for ensuring that the payment information provided is accurate and that You have the authority to use the selected payment method.

12. Delivery

We will arrange delivery of Goods according to the shipping arrangements and delivery information applicable to the Order.

You are responsible for providing an accurate and complete delivery address and contact information.

We are not responsible for delays, failed deliveries, additional delivery attempts, or other delivery issues caused by incorrect or incomplete information supplied by You.

Delivery times are estimates unless expressly stated otherwise. Delivery may be affected by circumstances outside Our reasonable control, including courier delays, weather, public holidays, traffic conditions, operational disruptions, customs or regulatory requirements, and other unforeseen events.

13. Inspection Upon Delivery

You should inspect the Goods as soon as reasonably possible after receiving them.

If the Goods appear to be physically damaged, incorrect, incomplete, or materially different from what was ordered, You should contact Us promptly and provide relevant details and supporting evidence, such as photographs, videos, the Order number, packaging condition, and other information reasonably requested by Us.

Failure to immediately report an issue does not automatically remove any rights You may have under applicable Malaysian consumer protection laws.

14. Returns, Refunds and Exchanges

Returns, refunds, and exchanges are subject to Our applicable Return, Refund and Exchange Policy.

Subject to applicable law and Our policies, Goods may be eligible for an appropriate remedy where:

The wrong product was sent;
The Goods received do not match the specifications, description, features, or information advertised on the Service;
The Goods are damaged or defective upon delivery;
The Goods are materially different from the Goods ordered; or
Other circumstances arise where a refund, replacement, repair, or other remedy is required by applicable law.

Certain Goods may be subject to specific return conditions due to their nature, packaging, activation status, data storage capabilities, software, warranties, hygiene considerations, or other legitimate business requirements.

Nothing in these Terms & Conditions is intended to exclude or restrict any rights or remedies that cannot legally be excluded or restricted under Malaysian law.

15. Manufacturer Warranty

Where a product is supplied with a manufacturer’s warranty, the warranty is subject to the manufacturer’s applicable terms and conditions.

Warranty coverage may vary depending on the manufacturer, product model, serial number, purchase date, type of defect, and other applicable conditions.

Unless expressly stated by Us, We do not provide any additional warranty beyond the warranty expressly offered with the Goods.

You may be required to provide proof of purchase, Order information, product serial numbers, photographs, videos, or other supporting information when making a warranty claim.

16. Product Defects

If You believe that a Good is defective, You should contact Us and provide sufficient information to allow Us to assess the issue.

Depending on the circumstances, We may request that You perform reasonable troubleshooting steps before determining the appropriate remedy.

A product that does not perform as expected due to compatibility issues, incorrect installation, misuse, improper configuration, accidental damage, unauthorised modification, or failure to follow the manufacturer’s instructions may not constitute a manufacturing defect.

Any assessment will be made based on the circumstances of the individual case and applicable law.

17. Use of Electrical Products

Certain Goods sold through the Service may involve electrical power or electrical connections, including extension chargers and surge protectors.

You are responsible for using such Goods safely and according to the manufacturer’s instructions, rated capacity, voltage, current, and other applicable specifications.

You should not overload electrical products or use them in environments or applications for which they were not designed.

We are not responsible for damage caused by misuse, improper installation, overloading, modification, unauthorised repairs, incorrect voltage, electrical faults, power surges beyond the product’s rated protection, or failure to follow applicable instructions.

18. Use of Storage Devices

You are responsible for backing up Your data before using, installing, formatting, transferring, repairing, replacing, or otherwise handling any storage device purchased through the Service.

This includes, without limitation, external hard drives, hard drives, pen drives, USB storage devices, and other data storage products.

We strongly recommend maintaining independent backups of important files.

To the extent permitted by law, We shall not be responsible for loss, corruption, deletion, or inability to access data stored on a product.

19. Network and Wireless Products

Certain Goods may require installation, configuration, drivers, software, firmware, network settings, or other technical setup.

You are responsible for ensuring that Your network, computer, router, operating system, security settings, and other equipment are appropriately configured.

Network performance may depend on factors outside the control of the product or the Company, including internet service providers, network congestion, interference, hardware limitations, environmental conditions, device compatibility, and network configuration.

We do not guarantee any particular internet speed, wireless range, network performance, or connection quality unless expressly stated in the applicable product specifications.

20. Intellectual Property

All content available through the Service, including but not limited to:

Text;
Product descriptions;
Product images;
Graphics;
Logos;
Trademarks;
Website design;
Layout;
Icons;
Software;
Videos;
Photographs;
Written materials; and
Other content

is owned by, licensed to, or otherwise lawfully used by the Company or its respective third-party owners.

You may not reproduce, copy, modify, distribute, publish, transmit, sell, license, create derivative works from, or commercially exploit any part of the Service without prior written permission, except where permitted by applicable law.

21. Third-Party Brands and Trademarks

Certain Goods displayed on the Service may be manufactured by third parties and may contain third-party brand names, logos, trademarks, or other intellectual property.

Such trademarks and intellectual property remain the property of their respective owners.

The use of third-party product names or trademarks on the Service does not necessarily mean that the Company owns or is affiliated with the relevant trademark owner unless expressly stated.

22. User Accounts

If You create an account on the Service, You are responsible for maintaining the confidentiality of Your login credentials.

You agree not to share Your password or account credentials with unauthorised persons.

You are responsible for all activities carried out through Your account unless You notify Us of unauthorised access within a reasonable period.

We reserve the right to suspend or terminate accounts where we reasonably believe that an account has been used fraudulently, unlawfully, abusively, or in violation of these Terms & Conditions.

23. Prohibited Activities

You agree not to use the Service to:

Violate any applicable law or regulation.
Conduct fraudulent activities.
Attempt to obtain Goods through false or misleading information.
Interfere with the operation or security of the Service.
Introduce viruses, malware, malicious code, or harmful software.
Attempt to gain unauthorised access to our systems or databases.
Scrape, copy, harvest, or reproduce website content without permission.
Use automated systems to place fraudulent or excessive Orders.
Impersonate another person or entity.
Abuse any promotional offer, discount, voucher, or purchasing system.
Use the Service for any unlawful, harmful, or fraudulent purpose.

We reserve the right to take appropriate action where prohibited activities are identified.

24. Website Availability

We aim to keep the Service available and operational, but we do not guarantee that the Service will always be available, uninterrupted, secure, or error-free.

The Service may occasionally be unavailable due to:

Maintenance;
Updates;
Technical problems;
Hosting issues;
Network disruptions;
Cybersecurity incidents;
Server failures;
Software errors; or
Circumstances beyond Our reasonable control.

We reserve the right to modify, suspend, or discontinue any part of the Service without prior notice where reasonably necessary.

25. Accuracy of Website Information

Although We make reasonable efforts to maintain accurate information, the Service may contain typographical errors, technical errors, outdated information, pricing errors, product availability errors, or other inaccuracies.

We reserve the right to correct such errors and update information at any time.

We do not undertake an obligation to update every item of information immediately after a change occurs.

26. Links to Third-Party Websites

The Service may contain links to third-party websites, services, manufacturers, payment providers, delivery providers, or other external resources.

These links are provided for convenience and do not necessarily constitute an endorsement or recommendation.

We do not control third-party websites and are not responsible for their content, availability, security, privacy practices, policies, products, or services.

Your use of any third-party website is subject to that third party’s applicable terms and policies.

27. Limitation of Liability

To the fullest extent permitted by applicable law, the Company shall not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from or relating to the use of the Service or Goods.

This may include, where legally permissible:

Loss of profits;
Loss of revenue;
Loss of business opportunities;
Loss of anticipated savings;
Loss of data;
Loss of goodwill;
Business interruption; or
Other indirect or consequential losses.

Nothing in these Terms & Conditions shall exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

28. No Guarantee of Specific Results

We do not guarantee that any particular Good will achieve a specific result beyond the specifications and purposes expressly stated by the manufacturer or on the applicable product listing.

Product performance may vary depending on usage conditions, hardware, software, configuration, environment, maintenance, compatibility, and other factors.

29. Indemnification

To the extent permitted by applicable law, You agree to indemnify and hold harmless LUVITUS PUNCH SDN BHD, its officers, employees, representatives, contractors, and service providers from claims, losses, liabilities, damages, costs, or expenses arising from:

Your violation of these Terms & Conditions;
Your unlawful or improper use of the Service;
Your misuse of any Goods;
Your violation of the rights of another person or entity; or
Your negligent or intentional conduct.

This provision shall not apply to the extent that the relevant loss or liability is caused by the Company’s own negligence, wilful misconduct, or any circumstance for which liability cannot legally be excluded.

30. Force Majeure

We shall not be responsible for delays, failures, or inability to perform our obligations where such circumstances result from events beyond Our reasonable control.

Such circumstances may include natural disasters, floods, fires, severe weather, pandemics, epidemics, war, terrorism, civil unrest, strikes, government actions, regulatory changes, transportation disruptions, power outages, telecommunications failures, cyber incidents, supplier failures, courier disruptions, or other unforeseen events.

Where reasonably possible, We will take appropriate steps to minimise the impact of such circumstances.

31. Privacy

Your use of the Service is also subject to Our Privacy Policy.

We may collect, use, process, and store personal information in accordance with Our Privacy Policy and applicable Malaysian laws and regulations.

By using the Service, You acknowledge that You have had the opportunity to review Our Privacy Policy.

32. Communications

By placing an Order or contacting Us, You agree that We may communicate with You regarding Your Order, payment, delivery, product enquiries, customer service matters, returns, refunds, warranties, or other matters relating to Your use of the Service.

Communications may be made through email, telephone, messaging services, or other contact methods provided by You.

You are responsible for ensuring that Your contact information remains accurate and accessible.

33. Customer Responsibilities

You are responsible for:

Providing accurate Order information;
Providing a correct delivery address;
Providing valid contact information;
Reviewing product specifications before purchase;
Ensuring product compatibility where applicable;
Following manufacturer instructions;
Using electrical products safely;
Backing up important data;
Maintaining account security;
Inspecting Goods upon delivery; and
Complying with these Terms & Conditions.

34. Cancellation of Orders

Where permitted by applicable law and Our applicable policies, an Order may be cancelled before fulfilment if the Order has not yet been processed.

Once an Order has been dispatched, cancellation may no longer be possible and You may instead need to follow the applicable return or refund procedure.

We reserve the right to cancel an Order where there is a legitimate reason, including stock availability, pricing errors, payment problems, suspected fraud, or other circumstances described in these Terms & Conditions.

35. Promotions and Discounts

From time to time, We may offer promotions, discounts, vouchers, campaigns, or other special offers.

Each promotion may be subject to additional terms and conditions.

Unless otherwise stated, promotions cannot be combined with other offers.

We reserve the right to modify, suspend, or terminate a promotion where reasonably necessary, subject to applicable law.

36. Reviews and Feedback

Where the Service allows customers to submit reviews, comments, ratings, feedback, photographs, or other content, You agree that the content submitted is truthful and does not violate the rights of another person.

You must not submit content that is:

False or misleading;
Fraudulent;
Defamatory;
Abusive;
Obscene;
Illegal;
Infringing of intellectual property rights;
Invasive of another person’s privacy; or
Harmful to the operation of the Service.

We reserve the right to remove content that violates these requirements or applicable law.

37. Suspension and Termination

We may suspend or terminate Your access to the Service where reasonably necessary, including where You breach these Terms & Conditions, engage in fraudulent activities, misuse the Service, or create a security or legal risk.

Termination does not affect rights or obligations that arose before termination.

Provisions that by their nature should survive termination, including intellectual property, limitation of liability, indemnification, governing law, and dispute-related provisions, shall continue to apply to the extent permitted by law.

38. Severability

If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable by a competent authority or court, that provision shall be modified or removed only to the extent necessary.

The remaining provisions shall continue in full force and effect.

39. Waiver

Failure or delay by the Company to enforce any provision of these Terms & Conditions shall not constitute a waiver of Our right to enforce that provision or any other provision in the future.

Any waiver must be expressly made by the Company.

40. Entire Agreement

These Terms & Conditions, together with any applicable policies referenced herein, constitute the entire agreement between You and the Company regarding Your use of the Service and purchase of Goods, except where additional written terms have been expressly agreed between You and the Company.

These Terms & Conditions supersede any prior understandings or agreements relating to the same subject matter, to the extent permitted by law.

41. Changes to These Terms & Conditions

We reserve the right to revise these Terms & Conditions from time to time.

Changes may be made to reflect:

Changes to our business;
Changes to the Service;
Changes to applicable laws;
Changes to product or payment arrangements;
Changes to delivery or return procedures;
Security requirements; or
Other operational requirements.

The updated version will be published on the Service with the applicable updated date.

You should review these Terms & Conditions periodically to remain informed of any changes.

42. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of Malaysia, without regard to conflict of law principles.

Any dispute, claim, or controversy arising out of or relating to these Terms & Conditions, the Service, or the purchase or use of Goods shall, where applicable, be subject to the jurisdiction of the courts of Malaysia.

Nothing in this section prevents either party from exercising any statutory rights, consumer rights, or other legal remedies available under applicable Malaysian law.

Where a mandatory consumer protection law provides You with rights that cannot legally be waived or restricted by contract, those rights shall continue to apply.

43. Compliance with Malaysian Laws

The Company operates in Malaysia and aims to comply with applicable Malaysian laws and regulations relevant to its business operations and online sales.

Nothing in these Terms & Conditions is intended to exclude, restrict, or override any mandatory legal right or protection applicable to You.

Where any provision of these Terms & Conditions conflicts with a mandatory requirement of Malaysian law, the applicable law shall prevail to the extent of the conflict.

44. Contact Information

If You have any questions, concerns, complaints, or enquiries regarding these Terms & Conditions, the Service, Orders, Goods, or any related matter, You may contact Us using the information below:

LUVITUS PUNCH SDN BHD

Address:
NO.5, 1ST FLOOR, LORONG TASEK HARMONI 1,
TAMAN TASEK HARMONI,
14100 SIMPANG AMPAT,
PULAU PINANG, MALAYSIA

Email:
luvitus-punch@outlook.com

Contact Number:
+6010-896 0532

Website:
https://luvituspunch.online/

45. Acknowledgement

By accessing the Service, placing an Order, or purchasing Goods from LUVITUS PUNCH SDN BHD, You acknowledge that You have read and understood these Terms & Conditions and agree to be bound by them.

If You do not agree with these Terms & Conditions, You should discontinue use of the Service and refrain from placing an Order.

These Terms & Conditions should be read together with any other policies published on the Service, including Our Privacy Policy, Shipping Policy, and Return, Refund and Exchange Policy.

LUVITUS PUNCH SDN BHD
NO.5, 1ST FLOOR, LORONG TASEK HARMONI 1, TAMAN TASEK HARMONI, 14100 SIMPANG AMPAT, PULAU PINANG, MALAYSIA
Email: luvitus-punch@outlook.com
Contact: +6010-896 0532
Website: https://luvituspunch.online/