Privacy Policy
LUVITUS PUNCH SDN BHD (“Company”, “We”, “Us” or “Our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit, access, browse, register on, or make a purchase through our website:
This Privacy Policy applies to all visitors, customers, users, and other individuals who access or use our website and services.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please discontinue using our website.
1. About Us
LUVITUS PUNCH SDN BHD
Address:
NO.5, 1ST FLOOR, LORONG TASEK HARMONI 1,
TAMAN TASEK HARMONI,
14100 SIMPANG AMPAT,
PULAU PINANG, MALAYSIA
Email:
luvitus-punch@outlook.com
Contact Number:
+6010-896 0532
Website:
https://luvituspunch.online/
We operate an online retail business offering electronic, computer, networking, storage, charging, and related products, including extension chargers, external hard disks, hard drives and storage devices, network switches, pen drives, surge protectors, wireless USB adapters, and related Goods.
2. Definitions
For the purposes of this Privacy Policy:
- “Company” means LUVITUS PUNCH SDN BHD.
- “Personal Data” or “Personal Information” means information relating directly or indirectly to an identifiable individual.
- “Goods” means the products offered for sale through our website.
- “Service” means our website and related online services.
- “Website” means https://luvituspunch.online/.
- “You”, “Your”, or “User” means the individual accessing or using the Service.
3. Information We Collect
We may collect different types of information depending on how you interact with our website.
The information we collect may include:
3.1 Personal Information
When you place an Order, create an account, contact us, or otherwise interact with our website, we may collect information such as:
- Full name;
- Billing address;
- Delivery address;
- Email address;
- Telephone or mobile number;
- Account login information;
- Order details;
- Product information;
- Payment-related information;
- Customer service communications;
- Feedback and enquiries; and
- Other information you voluntarily provide to us.
We only collect information that is reasonably necessary for the purposes for which it is collected.
3.2 Order Information
When you make a purchase, we may collect and retain information relating to your Order, including:
- Order number;
- Products purchased;
- Product quantities;
- Order date;
- Order value;
- Delivery address;
- Billing information;
- Payment status;
- Delivery status;
- Refund information; and
- Communications relating to the Order.
This information is used to process and manage your purchase.
3.3 Payment Information
When you make payment through our website, payment information may be processed by our payment service providers or other relevant third-party payment processors.
Depending on the payment method used, we may receive information such as payment status, transaction reference, payment confirmation, or limited payment-related details.
Where payment processing is handled by a third-party provider, your payment information may be subject to that provider’s own privacy policy and terms.
We do not intend to store complete payment card information unless such storage is necessary, lawful, and supported by the relevant payment processing system.
3.4 Technical Information
When you visit our website, certain technical information may be collected automatically.
This may include:
- IP address;
- Browser type;
- Operating system;
- Device type;
- Screen resolution;
- Language preferences;
- Website pages visited;
- Referring website;
- Date and time of access;
- Time spent on pages;
- Website interactions;
- Device identifiers; and
- Other technical or diagnostic information.
This information may be collected through server logs, cookies, analytics tools, or similar technologies.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve website functionality, security, performance, and user experience.
Cookies are small text files that may be stored on your device when you visit a website.
Cookies may be used for purposes such as:
- Remembering preferences;
- Maintaining shopping cart functionality;
- Keeping users logged in;
- Improving website navigation;
- Understanding how visitors use the website;
- Measuring website performance;
- Improving our services;
- Detecting security issues; and
- Providing relevant website functionality.
You may be able to control or disable cookies through your browser settings.
However, disabling certain cookies may affect the functionality of parts of our website, including shopping cart, account, checkout, or other features.
5. How We Use Your Personal Information
We may use your Personal Data for legitimate business and operational purposes, including:
- Processing and fulfilling Orders;
- Processing payments;
- Arranging delivery;
- Providing customer support;
- Responding to enquiries;
- Managing customer accounts;
- Confirming Order information;
- Communicating with you regarding purchases;
- Processing returns, refunds, exchanges, and warranty matters;
- Maintaining and improving our website;
- Monitoring website performance;
- Detecting and preventing fraud;
- Protecting the security of our website;
- Resolving disputes;
- Maintaining business records;
- Complying with applicable laws and regulations;
- Managing our business operations; and
- Performing other purposes reasonably related to the above.
6. Legal Basis for Processing
Where applicable, we may process your Personal Data based on one or more lawful grounds, including:
- Your consent;
- The performance of a contract or steps taken at your request before entering into a contract;
- Compliance with legal or regulatory obligations;
- Legitimate business interests;
- Protection of our legal rights and interests; or
- Other lawful grounds available under applicable law.
Where processing is based on consent, you may have the right to withdraw your consent, subject to applicable legal requirements and limitations.
7. Information Provided During Checkout
When you place an Order, certain information is required for us to process and deliver your purchase.
This may include your:
- Name;
- Email address;
- Contact number;
- Billing details;
- Delivery address;
- Order information; and
- Payment-related information.
Without the necessary information, we may not be able to process or fulfil your Order.
8. Use of Personal Data for Delivery
We may provide relevant customer information to delivery and courier service providers for the purpose of fulfilling your Order.
Information shared may include:
- Recipient name;
- Delivery address;
- Contact number;
- Order reference; and
- Other information reasonably required for delivery.
Delivery providers may process your information according to their own privacy policies and applicable laws.
9. Sharing of Personal Information
We may disclose or share Personal Data with third parties where reasonably necessary for the purposes described in this Privacy Policy.
Such third parties may include:
- Payment processors;
- Banks and financial institutions;
- Courier and delivery providers;
- Website hosting providers;
- IT service providers;
- Website maintenance providers;
- E-commerce service providers;
- Analytics providers;
- Customer support service providers;
- Professional advisers;
- Auditors;
- Legal advisers;
- Government authorities;
- Regulatory bodies; and
- Other service providers acting on our behalf.
We do not sell your Personal Data as a standalone product.
We only share information where there is a legitimate business, contractual, legal, security, or operational reason to do so.
10. Third-Party Service Providers
Certain functions of our website may rely on third-party services.
These services may include hosting, payment processing, analytics, security, email, delivery, website maintenance, or other technical services.
Third-party providers may have access to Personal Data where necessary to provide services to us.
We expect relevant service providers to handle Personal Data appropriately and in accordance with applicable legal and contractual requirements.
However, the privacy practices of third-party providers are governed by their own policies.
11. Payment Processing
Payments made through our website may be processed through third-party payment providers.
We may not have direct access to all payment information submitted to these providers.
Payment providers may collect and process information according to their own privacy policies, terms, and security requirements.
You should review the privacy policy of the relevant payment provider where appropriate.
12. Marketing Communications
Where permitted by applicable law, we may use your contact information to send you information about our Goods, promotions, special offers, new products, or other business updates.
Where required, we will obtain the appropriate consent before sending marketing communications.
You may unsubscribe from marketing communications by following the unsubscribe instructions included in the relevant communication or by contacting us directly.
Please note that even if you opt out of marketing communications, we may still contact you regarding transactions, Orders, payments, deliveries, refunds, warranties, security matters, or other necessary service-related matters.
13. Customer Service Communications
When you contact us through email, telephone, contact forms, or other communication channels, we may retain records of those communications.
This information may include:
- Your name;
- Contact details;
- Message content;
- Order information;
- Attachments;
- Complaint details;
- Customer service history; and
- Other information you provide.
We use this information to respond to enquiries, investigate complaints, provide support, and maintain appropriate business records.
14. Reviews, Feedback and User-Submitted Content
If our website allows you to submit reviews, ratings, comments, photographs, feedback, or other content, information that you voluntarily submit may be displayed publicly where the relevant feature allows public publication.
You should avoid including sensitive, confidential, financial, or unnecessary Personal Data in publicly visible reviews or comments.
We may remove or restrict content that violates our website rules, applicable laws, or the rights of others.
15. Data Security
We take reasonable technical and organisational measures to protect Personal Data against unauthorised access, loss, misuse, alteration, disclosure, or destruction.
Security measures may include:
- Access controls;
- Password protection;
- Security monitoring;
- Secure website technologies;
- Restricted access to Personal Data;
- System maintenance;
- Security updates; and
- Other appropriate safeguards.
However, no internet transmission, electronic storage system, or online service can be guaranteed to be completely secure.
Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.
16. Data Retention
We retain Personal Data only for as long as reasonably necessary for the purposes for which it was collected, including:
- Processing Orders;
- Providing customer service;
- Maintaining transaction records;
- Handling returns and refunds;
- Managing warranties;
- Resolving disputes;
- Preventing fraud;
- Complying with legal requirements;
- Maintaining accounting and business records; and
- Protecting our legal rights.
When Personal Data is no longer required, we may securely delete, destroy, anonymise, or otherwise dispose of it in accordance with applicable requirements.
Certain information may need to be retained for longer periods where required by law or reasonably necessary for legal, accounting, tax, regulatory, or dispute-resolution purposes.
17. Data Accuracy
We aim to keep Personal Data accurate, complete, and up to date.
You are responsible for providing accurate information and informing us when your Personal Data changes.
If you believe that any information we hold about you is incorrect or incomplete, please contact us so that we can review and, where appropriate, update the information.
18. Your Privacy Rights
Subject to applicable Malaysian laws and any applicable conditions or exceptions, you may have certain rights regarding your Personal Data.
These may include the right to:
- Request access to Personal Data held about you;
- Request correction of inaccurate or incomplete Personal Data;
- Request information about how your Personal Data is being processed;
- Withdraw consent where processing is based on consent;
- Request cessation of certain processing activities where applicable; and
- Exercise other rights available under applicable law.
Requests will be considered in accordance with applicable legal requirements.
We may need to verify your identity before processing certain requests.
19. Withdrawal of Consent
Where we process your Personal Data based on your consent, you may withdraw your consent by contacting us.
Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
Please note that withdrawing consent may affect our ability to provide certain services, process Orders, communicate with you, or perform other functions where the information is necessary for those purposes.
Where Personal Data is required for legal, contractual, security, or other lawful purposes, we may continue processing the information to the extent permitted or required by applicable law.
20. Access and Correction Requests
If you wish to request access to or correction of Personal Data held by us, please contact us using the contact details provided in this Privacy Policy.
Your request should provide sufficient information to allow us to identify you and understand the information or correction requested.
We may request additional information to verify your identity before processing your request.
We will respond to valid requests within a reasonable period and in accordance with applicable legal requirements.
21. Children’s Privacy
Our website is intended for general users and is not specifically directed at children.
We do not knowingly seek to collect Personal Data from children where such collection is prohibited by applicable law.
If you believe that a child has provided Personal Data to us without appropriate consent, please contact us.
If we become aware that we have collected Personal Data that should not have been collected, we will take reasonable steps to address the matter.
22. Third-Party Websites
Our website may contain links to websites, services, or platforms operated by third parties.
We are not responsible for the privacy practices, security, content, or policies of third-party websites.
When you leave our website and visit a third-party website, you should review that website’s privacy policy before providing Personal Data.
This Privacy Policy applies only to information collected or processed by LUVITUS PUNCH SDN BHD through our own Service and related business activities.
23. Social Media
If our website includes links or integrations with social media platforms, your interactions with those platforms may be governed by the privacy policies of the respective platforms.
We do not control how third-party social media platforms collect, use, or process information.
You should review the relevant platform’s privacy policy and account settings for further information.
24. Analytics
We may use analytics technologies to understand how visitors use our website.
Analytics information may help us understand:
- Which pages are visited;
- How visitors navigate the website;
- Which products or pages receive interest;
- Website performance;
- Technical issues;
- General visitor behaviour; and
- Areas that may require improvement.
Analytics information may be collected in aggregated or pseudonymised form depending on the service being used.
25. Fraud Prevention and Security
We may collect and process information for the purposes of detecting, preventing, investigating, and responding to:
- Fraudulent transactions;
- Suspicious Orders;
- Payment abuse;
- Account abuse;
- Unauthorised access;
- Cybersecurity incidents;
- Identity misuse;
- Other unlawful activity; and
- Threats to the security of our website or customers.
We may share relevant information with payment providers, financial institutions, service providers, law enforcement authorities, or other appropriate parties where reasonably necessary or legally required.
26. Legal and Regulatory Disclosure
We may disclose Personal Data where we reasonably believe that disclosure is necessary to:
- Comply with applicable laws;
- Respond to lawful requests from authorities;
- Comply with court orders;
- Protect our legal rights;
- Enforce our Terms & Conditions;
- Investigate suspected unlawful activity;
- Protect the safety of our customers, employees, or others; or
- Prevent fraud or security threats.
We will disclose only information that is reasonably necessary for the relevant purpose, subject to applicable law.
27. Business Transfers
If LUVITUS PUNCH SDN BHD undergoes a merger, acquisition, restructuring, sale of assets, business transfer, or similar corporate transaction, Personal Data may be transferred as part of that transaction where legally permitted.
Any such transfer will be handled in accordance with applicable legal requirements.
28. Cross-Border Data Transfers
Although our business provides shipping within Malaysia only, certain third-party technology, hosting, payment, analytics, email, or other service providers may process information outside Malaysia.
Where Personal Data is transferred, stored, or processed outside Malaysia, we will take reasonable steps to ensure that the processing is carried out in accordance with applicable legal requirements and appropriate safeguards.
29. Website Security and Technical Logs
Our hosting and technical service providers may automatically collect technical information through server logs and security systems.
This information may be used to:
- Detect attacks;
- Prevent abuse;
- Troubleshoot technical issues;
- Maintain website stability;
- Monitor security;
- Investigate suspicious activity; and
- Improve website performance.
Such information may include IP addresses, browser information, timestamps, request information, and other technical details.
30. Changes to Personal Data Processing
Our methods of collecting and processing Personal Data may change as our business, website, technology, services, or legal obligations develop.
Where appropriate, we may update this Privacy Policy to reflect changes in our practices.
We encourage you to review this Privacy Policy periodically.
31. Changes to This Privacy Policy
We reserve the right to update, amend, or replace this Privacy Policy from time to time.
Changes may be made to reflect:
- Changes in our business;
- Changes to our website;
- New products or services;
- Changes in technology;
- Changes in third-party service providers;
- Changes in data protection practices;
- Changes in applicable laws or regulations; or
- Other operational requirements.
The updated Privacy Policy will be published on our website together with the revised “Last Updated” date.
Your continued use of the website after the updated Privacy Policy has been published constitutes acknowledgement of the updated policy, to the extent permitted by applicable law.
32. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of Malaysia.
Any dispute arising out of or relating to this Privacy Policy or the processing of Personal Data shall be subject to the applicable jurisdiction of the courts of Malaysia, subject to any mandatory rights and remedies available under applicable law.
33. Contact Us
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the way we handle your Personal Data, please contact us.
LUVITUS PUNCH SDN BHD
Address:
NO.5, 1ST FLOOR, LORONG TASEK HARMONI 1,
TAMAN TASEK HARMONI,
14100 SIMPANG AMPAT,
PULAU PINANG, MALAYSIA
Email:
luvitus-punch@outlook.com
Contact Number:
+6010-896 0532
Website:
https://luvituspunch.online/
34. Acknowledgement
By using our website, creating an account, submitting an enquiry, or placing an Order, you acknowledge that you have read and understood this Privacy Policy.
You agree that LUVITUS PUNCH SDN BHD may collect, use, process, store, and disclose your Personal Data in accordance with this Privacy Policy and applicable Malaysian laws.
If you do not agree with this Privacy Policy, you should discontinue using our website and services.
LUVITUS PUNCH SDN BHD
NO.5, 1ST FLOOR, LORONG TASEK HARMONI 1, TAMAN TASEK HARMONI, 14100 SIMPANG AMPAT, PULAU PINANG, MALAYSIA
Email: luvitus-punch@outlook.com
Contact Number: +6010-896 0532
Website: https://luvituspunch.online/
