Shipping Policy

At LUVITUS PUNCH SDN BHD, we aim to provide a simple, reliable, and convenient delivery experience for all customers. This Shipping Policy explains how we process, prepare, and deliver Orders placed through our website.

By placing an Order through our website, You acknowledge and agree to the terms set out in this Shipping Policy.

1. Company Information

LUVITUS PUNCH SDN BHD

Website:
https://luvituspunch.online/

Email:
luvitus-punch@outlook.com

Contact Number:
+6010-896 0532

Address:
NO.5, 1ST FLOOR, LORONG TASEK HARMONI 1,
TAMAN TASEK HARMONI,
14100 SIMPANG AMPAT,
PULAU PINANG, MALAYSIA

2. Shipping Coverage

We currently provide delivery services within Malaysia only.

Orders may be delivered to eligible addresses located within Malaysia, subject to courier service availability and applicable delivery restrictions.

We currently do not provide international shipping.

International Orders, overseas delivery addresses, or requests to ship Goods outside Malaysia cannot be accepted through our website.

Our shipping coverage may include delivery to locations throughout Peninsular Malaysia and East Malaysia, subject to the availability and service coverage of our appointed delivery partners.

Certain remote, rural, restricted, or otherwise difficult-to-access locations may be subject to additional delivery conditions imposed by the relevant courier service provider.

3. Shipping Fee

We currently provide free shipping for Orders delivered within Malaysia.

There is no standard shipping fee charged to customers for eligible domestic deliveries.

The availability of free shipping may be subject to the delivery destination, product eligibility, or other circumstances stated on the website.

If any exceptional delivery charge is applicable to a particular Order or destination, We will inform You before the applicable additional charge is incurred, where reasonably possible.

4. Estimated Delivery Time

Our standard delivery timeframe is within 7 days.

The estimated delivery period begins after the Order has been successfully processed and is ready for dispatch.

The 7-day delivery timeframe is an estimated timeframe and may vary depending on:

Order processing time;
Product availability;
Courier collection schedules;
Delivery destination;
Public holidays;
Weekends;
Weather conditions;
Traffic conditions;
Courier operational conditions;
Peak shopping periods;
High Order volumes;
Remote delivery locations; and
Other circumstances beyond Our reasonable control.

We will make reasonable efforts to ensure that Orders are dispatched and delivered within the stated timeframe.

5. No Overnight Delivery

We do not provide overnight delivery.

Customers should not expect Orders to arrive on the same day, overnight, or within a guaranteed next-day delivery period.

If You require Goods urgently, You should take the estimated delivery timeframe into consideration before placing Your Order.

We cannot guarantee delivery by a specific hour or on a specific date unless expressly confirmed by Us in writing.

6. Order Processing

After You place an Order, We will process the Order according to Our standard fulfilment procedures.

Order processing may involve:

Verification of the Order;
Confirmation of payment;
Checking product availability;
Preparing the Goods;
Packing the Goods securely;
Arranging collection by the courier;
Dispatching the Order; and
Delivery to the address provided by You.

Processing times may vary depending on the availability of the Goods and the volume of Orders being handled.

An Order will generally proceed to delivery only after the applicable payment has been successfully confirmed.

7. Delivery Address

You are responsible for providing a complete and accurate delivery address when placing Your Order.

This may include:

Full name;
House or building number;
Street name;
Unit or apartment number, where applicable;
Area or neighbourhood;
Postcode;
City;
State; and
Contact telephone number.

We are not responsible for delivery delays, failed delivery attempts, returned parcels, or additional arrangements caused by incorrect, incomplete, or outdated delivery information provided by You.

If You realise that Your delivery information is incorrect after placing an Order, please contact Us as soon as possible.

We will make reasonable efforts to assist with address changes before the Order has been dispatched, but we cannot guarantee that an address change will always be possible.

8. Courier Delivery

Orders may be delivered using an appropriate courier or delivery service selected by Us.

The courier may determine the delivery route, delivery schedule, delivery attempts, and other operational aspects of the delivery process.

Once the Order has been handed over to the courier, delivery may be affected by circumstances outside Our direct control.

These circumstances may include courier delays, sorting centre delays, vehicle issues, delivery route changes, weather, traffic, high parcel volumes, operational disruptions, or other unforeseen circumstances.

9. Delivery Tracking

Where tracking information is available, We may provide You with tracking information or a tracking reference after Your Order has been dispatched.

You may use the relevant tracking information to monitor the status of Your delivery.

Tracking information is provided by the applicable courier and may not update immediately after dispatch.

A lack of immediate tracking updates does not necessarily mean that an Order has been lost or is not moving through the courier network.

If You experience an unusually long period without tracking updates, You may contact Us for assistance.

10. Delivery Attempts

The courier may make delivery attempts according to its standard operating procedures.

You should ensure that someone is available to receive the Order where required.

If a delivery attempt is unsuccessful because nobody is available, the address is inaccessible, the recipient cannot be contacted, or other circumstances prevent delivery, the courier may arrange another delivery attempt or provide alternative collection arrangements.

Any such arrangements are subject to the courier’s procedures.

11. Delayed Deliveries

Although We aim to deliver Orders within 7 days, delivery delays may occasionally occur.

Possible causes include:

Courier operational delays;
High delivery volumes;
Public holidays;
Severe weather;
Flooding;
Traffic disruptions;
Natural disasters;
Incorrect delivery information;
Remote delivery locations;
Transportation disruptions;
Warehouse or sorting delays;
System issues;
Unexpected events; or
Other circumstances beyond Our reasonable control.

Where a delivery is delayed, We will make reasonable efforts to assist You in checking the delivery status.

A delivery delay does not automatically mean that an Order has been lost.

12. Public Holidays and Weekends

Delivery schedules may be affected by weekends, public holidays, festive periods, and other non-working days.

Orders placed immediately before or during major holidays or periods of unusually high demand may require additional processing or delivery time.

The stated 7-day delivery period should therefore be treated as an estimated delivery timeframe rather than an absolute guarantee in circumstances affected by public holidays or other exceptional conditions.

13. Peak Periods

During periods of high demand, such as major online shopping campaigns, festive seasons, promotional campaigns, public holidays, or other periods of increased Order volume, delivery may take longer than usual.

We will continue to process Orders as efficiently as reasonably possible during these periods.

Customers are encouraged to place Orders in advance if the Goods are required for a specific occasion or deadline.

14. Remote and Restricted Areas

Some locations may have limited or restricted courier coverage.

These may include certain rural areas, islands, remote locations, military or security-restricted areas, industrial zones, construction sites, or locations where standard courier delivery is unavailable.

Where delivery to a particular location is not possible, We may contact You to request an alternative delivery address.

If an Order cannot reasonably be delivered because the destination is outside the courier’s service coverage, We may cancel the Order and arrange an appropriate refund where applicable.

15. East Malaysia Delivery

We may accept Orders for delivery to eligible addresses in Sabah and Sarawak, subject to courier availability and applicable delivery coverage.

Delivery to East Malaysia may take longer than delivery to certain locations in Peninsular Malaysia.

The standard 7-day timeframe is an estimated timeframe and may be affected by transportation schedules, courier operations, weather, public holidays, and other circumstances.

16. No International Shipping

We currently do not ship internationally.

We only accept delivery addresses located within Malaysia.

We do not currently deliver to:

Singapore;
Thailand;
Indonesia;
Brunei;
Vietnam;
Philippines;
China;
Hong Kong;
Taiwan;
Japan;
South Korea;
Australia;
United Kingdom;
United States; or
Any other country or territory outside Malaysia.

If You require international delivery, We may not be able to fulfil the Order.

Please do not place an Order using an international delivery address.

17. Customs and International Duties

As We currently do not offer international shipping, We do not arrange international customs clearance, international import documentation, international duties, or overseas taxes.

Customers must not request that an Order be redirected overseas without Our prior written approval.

Any unauthorised attempt to redirect an Order outside Malaysia may result in delivery delays, cancellation, or other issues.

18. Incorrect or Incomplete Address

If an Order is returned to Us because the delivery address provided by You was incorrect, incomplete, invalid, or inaccessible, We may contact You to obtain a corrected delivery address.

Depending on the circumstances, additional delivery arrangements may be required.

Where additional delivery charges are imposed by the courier because of an incorrect address supplied by You, We reserve the right to request payment of those charges before arranging redelivery, subject to applicable law.

19. Change of Delivery Address

If You need to change Your delivery address after placing an Order, please contact Us as soon as possible.

We will attempt to accommodate the request if the Order has not yet been dispatched.

Once an Order has been handed over to the courier, We cannot guarantee that the delivery address can be changed.

Any address change requested after dispatch may be subject to the courier’s policies and procedures.

20. Damaged Packages

You should inspect the package as soon as reasonably possible after receiving it.

If the package appears visibly damaged, opened, crushed, wet, or otherwise compromised, You should take photographs or videos of the package and its condition before opening it, where reasonably possible.

If the Goods inside the package are damaged, please contact Us promptly with:

Your Order number;
Photographs of the outer packaging;
Photographs of the damaged Goods;
Photographs of shipping labels;
A description of the damage; and
Any other information reasonably requested by Us.

We will review the matter and determine the appropriate resolution in accordance with Our Return, Refund and Exchange Policy and applicable law.

21. Wrong or Missing Items

If You receive an item that is different from what You ordered, or if an item appears to be missing from Your Order, please contact Us as soon as reasonably possible.

Please provide Your Order number and supporting photographs or other information that may help Us investigate the issue.

We will review the Order and, where the issue is confirmed, take appropriate steps to resolve it in accordance with Our applicable policies and Malaysian law.

22. Lost Parcels

If an Order appears to have been lost during delivery, We may contact the relevant courier to investigate the delivery status.

You may be required to provide information or confirmation to assist with the investigation.

The resolution of a lost parcel may depend on the courier’s investigation, tracking records, proof of delivery, and other relevant information.

Where We are responsible for the applicable delivery arrangement, We will take reasonable steps to assist You with the matter.

23. Proof of Delivery

The courier may record delivery confirmation, which may include a signature, photograph, recipient information, delivery timestamp, GPS information, or other proof of delivery depending on the courier’s procedures.

Where the courier records an Order as successfully delivered to the address provided by You, We may rely on the courier’s delivery records when investigating delivery disputes, subject to applicable law.

If You believe an Order was incorrectly marked as delivered, please contact Us promptly so that We can investigate.

24. Delivery to Third Parties

You may request delivery to another person, provided that the delivery information is accurate and the recipient is authorised to receive the Order.

You are responsible for ensuring that the recipient is aware of the expected delivery.

Once the Order has been properly delivered to the address and recipient or otherwise accepted according to the courier’s delivery procedures, the delivery may be considered completed.

25. Special Delivery Instructions

You may provide reasonable delivery instructions where the ordering system allows such instructions.

However, special delivery instructions cannot always be guaranteed because the courier may follow its own safety and operational procedures.

We are not responsible for a courier’s inability to follow special delivery instructions that are outside its standard procedures.

26. Product Availability and Shipping

The availability of a product may affect the time required to process and dispatch an Order.

If an item becomes temporarily unavailable after an Order has been placed, We may contact You regarding the expected availability and delivery arrangements.

Where an Order contains multiple Goods and certain Goods are unavailable, We may determine the most appropriate fulfilment arrangement and communicate with You where necessary.

27. Orders Containing Multiple Products

Where an Order contains multiple products, the Goods may be packed and shipped together where reasonably possible.

Depending on product availability, warehouse arrangements, packaging requirements, or other operational considerations, an Order may be delivered in more than one parcel.

Where multiple parcels are used, they may not necessarily arrive at the same time.

28. Delivery Restrictions

We reserve the right to refuse delivery to locations where delivery is prohibited, unsafe, impractical, unavailable, or restricted by the applicable courier or relevant authorities.

Such restrictions may include locations that are inaccessible to standard delivery vehicles or locations where the courier does not provide service.

If an Order cannot be delivered to the specified location, We may contact You to arrange an alternative solution.

29. Customer Responsibility After Delivery

Once the Goods have been delivered, You are responsible for taking reasonable care of the Goods.

For electronic and electrical products, You should follow the manufacturer’s installation, usage, storage, maintenance, and safety instructions.

For storage devices, You should maintain appropriate backups of important data.

For electrical products such as extension chargers and surge protectors, You should ensure that the product is used within its rated specifications and intended application.

30. Delivery and Refunds

Where an Order cannot be fulfilled or delivered for reasons attributable to Us, We will review the circumstances and provide an appropriate resolution in accordance with Our policies and applicable law.

Where an Order is cancelled or cannot be fulfilled after payment has been received, any applicable refund will be processed using the appropriate payment or refund method.

Refund processing times may vary depending on the payment provider or financial institution involved.

31. Shipping Policy and Other Policies

This Shipping Policy should be read together with Our:

Terms & Conditions;
Return, Refund and Exchange Policy;
Privacy Policy; and
Other policies published on the Service.

If there is any inconsistency between this Shipping Policy and mandatory requirements under applicable Malaysian law, the applicable law shall prevail.

32. Changes to This Shipping Policy

We reserve the right to update, modify, or replace this Shipping Policy at any time.

Changes may be made to reflect changes in:

Courier services;
Delivery coverage;
Shipping procedures;
Business operations;
Product availability;
Applicable laws;
Delivery charges;
Customer service procedures; or
Other operational requirements.

The updated version will be published on the website.

Customers are encouraged to review this Shipping Policy periodically.

33. Limitation of Delivery Liability

We will make reasonable efforts to ensure that Orders are processed and delivered within the estimated timeframe.

However, We are not responsible for delays caused by circumstances outside Our reasonable control, including courier delays, severe weather, natural disasters, traffic disruptions, public holidays, strikes, transportation interruptions, government restrictions, technical failures, or other unforeseen circumstances.

Nothing in this Shipping Policy is intended to exclude or limit any liability or consumer rights that cannot legally be excluded or limited under applicable Malaysian law.

34. Governing Law

This Shipping Policy shall be governed by and interpreted in accordance with the laws of Malaysia.

Any dispute arising out of or relating to this Shipping Policy or the delivery of Goods shall be subject to the applicable jurisdiction of the courts of Malaysia, subject to any mandatory rights or remedies available to consumers under Malaysian law.

35. Contact Us

If You have any questions regarding our Shipping Policy, delivery arrangements, Order status, or shipping coverage, please contact Us using the information below.